Return policy

At XDROID PROTOTYPING TECHNOLOGIES LLP – Scale Models Division, we are committed to delivering premium collectible Indian missile models and display products of the highest quality. This Return Policy outlines the conditions under which products may be returned.

1. General Policy

Due to the specialized, collectible, and often limited-production nature of our products, returns are accepted only under specific circumstances outlined in this policy.

Customers are encouraged to carefully review product descriptions, specifications, dimensions, and images before placing an order.

2. Eligible Returns

A return request may be considered in the following situations:

• The customer receives an incorrect product.
• The product arrives with significant shipping damage.
• The product contains a verified manufacturing defect.
• The product delivered materially differs from the product ordered.

All return requests must be submitted within 48 hours of delivery.

3. Non-Eligible Returns

Returns will not be accepted for:

• Change of mind after purchase.
• Personal preference regarding appearance, size, finish, or design.
• Minor variations resulting from manufacturing processes.
• Products damaged after delivery due to misuse, mishandling, improper storage, or unauthorized modifications.
• Products that have been used, displayed, altered, repaired, or tampered with.
• Products returned without prior approval.
• Clearance, discounted, promotional, or special-sale items unless defective.

4. Custom and Made-to-Order Products

Many products offered by the Scale Models Division are manufactured in limited production runs or produced specifically upon customer order.

Accordingly:

• Custom-made products are not eligible for return.
• Personalized products are not eligible for return.
• Made-to-order products are not eligible for return except in cases of verified manufacturing defects or shipping damage.

5. Return Request Procedure

To initiate a return request, customers must:

• Contact us within 48 hours of receiving the product.
• Provide the order number.
• Provide clear photographs of the product and packaging.
• Provide a description of the issue.

Return requests submitted after the reporting period may not be accepted.

6. Return Authorization

All returns require prior written approval from XDROID PROTOTYPING TECHNOLOGIES LLP.

Approval of a return request does not automatically guarantee a refund. Upon receipt and inspection of the returned item, the Company will determine the appropriate resolution.

Unauthorized returns may be refused and returned to the sender.

7. Condition of Returned Products

Approved returns must be:

• In original condition.
• Unused and unaltered.
• Accompanied by original packaging wherever possible.
• Adequately packed to prevent transit damage.

The Company reserves the right to reject returns that do not meet these requirements.

8. Return Shipping

Where a return is approved due to:

• Shipping damage,
• Manufacturing defects, or
• An error by the Company,

reasonable return shipping costs may be covered or reimbursed by the Company.

For any other approved return circumstances, return shipping costs shall be borne by the customer.

9. Inspection and Resolution

Upon receipt of the returned product, the Company will inspect the item and determine the appropriate resolution, which may include:

• Product replacement.
• Repair of the product.
• Store credit.
• Partial refund.
• Full refund.

The chosen resolution shall be determined based on the nature and extent of the issue.

10. Damage During Return Transit

Customers are responsible for ensuring that approved returns are packaged securely.

XDROID PROTOTYPING TECHNOLOGIES LLP shall not be responsible for products damaged during return shipment due to inadequate packaging.

11. Right to Refuse Returns

The Company reserves the right to refuse any return request that:

• Does not comply with this policy.
• Is unsupported by sufficient evidence.
• Involves misuse or unauthorized modification.
• Is determined to be fraudulent or abusive.

Refund policy

At XDROID PROTOTYPING TECHNOLOGIES LLP – Scale Models Division, we take pride in designing and manufacturing premium collectible Indian missile models and display products. We strive to ensure that every product delivered meets our quality standards. This Refund Policy explains the circumstances under which refunds may be issued.

1. General Policy

All refund requests are subject to review and approval by XDROID PROTOTYPING TECHNOLOGIES LLP.

Refunds are available only under the conditions described in this policy. Customers are encouraged to carefully review product descriptions, specifications, dimensions, and images before placing an order.

2. Eligibility for Refund

A refund may be approved in the following circumstances:

• The customer receives a damaged product caused during shipping.
• The customer receives an incorrect product.
• The product contains a significant manufacturing defect.
• The ordered product cannot be supplied by the Company after payment has been received.
• The order is cancelled by the Company before shipment.

To qualify for a refund, customers must notify us within 48 hours of delivery and provide clear photographs and supporting evidence of the issue.

3. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Incorrect orders placed by the customer.
• Customer dissatisfaction relating to personal preferences.
• Minor variations in finish, color, texture, or appearance resulting from manufacturing processes or photography.
• Products damaged due to misuse, mishandling, improper storage, or unauthorized modifications.
• Products showing signs of use after delivery.
• Shipping delays caused by courier services or circumstances beyond our control.
• Clearance, discounted, promotional, or special-sale products unless defective.

4. Custom and Made-to-Order Products

Many products offered by the Scale Models Division are produced in limited quantities or manufactured specifically against customer orders.

Accordingly:

• Custom-made products are non-refundable once production has commenced.
• Personalized products are non-refundable.
• Special-order products are non-refundable except in cases of verified manufacturing defects or shipping damage.

5. Damaged or Defective Products

If a product arrives damaged or defective, customers must:

• Contact us within 48 hours of delivery.
• Provide photographs of the product and packaging.
• Provide the order number and description of the issue.

Upon verification, we may choose to:

• Replace the product.
• Repair the product where feasible.
• Issue a full or partial refund.
• Provide store credit at our discretion.

6. Refund Approval Process

Once a refund request is received:

• The request will be reviewed by our support team.
• Additional information may be requested.
• A determination will be made based on the evidence provided.
• Customers will be informed of the decision via email.

The Company reserves the right to reject claims that do not meet the requirements of this policy.

7. Refund Method

Approved refunds will be processed using the original payment method used during purchase wherever possible.

If the original payment method is unavailable, an alternative refund method may be arranged at the Company's discretion.

8. Refund Processing Time

After approval:

• Refunds are typically initiated within 7 business days.
• Banks, card issuers, payment gateways, or financial institutions may require additional processing time.
• Actual credit timelines may vary depending on the payment provider.

XDROID PROTOTYPING TECHNOLOGIES LLP is not responsible for delays caused by financial institutions or payment processors after the refund has been initiated.

9. Shipping Charges

Shipping charges are generally non-refundable except where:

• An incorrect product was supplied by the Company.
• The product was damaged prior to delivery.
• The refund results from an error attributable to the Company.

10. Right to Refuse Refunds

XDROID PROTOTYPING TECHNOLOGIES LLP reserves the right to refuse refund requests that:

• Do not comply with this policy.
• Are unsupported by sufficient evidence.
• Involve misuse or unauthorized alteration of products.
• Are determined to be fraudulent or abusive.